Your first step in requesting design services is to fill out the request form on the Contact Page. Please try to be as specific as possible as to what level of help you need and give a description of the type of photography you shoot and the "look and feel" you would like to have for your website. If you have any examples of other Zenfolio photography websites (or others) you have seen and like the design, also specify those URLs as well as your current website address. This will give us a better understanding of your creative goals.
We will send you a follow-up email to schedule a phone or Skype appointment to discuss your project further so you can decide whether or not to proceed with our services. If requesting individual hourly services, this conversation will also help in determining the amount of time needed so we can give you a quote.
Design Services Process
Our Design Services includes consultations with you through email, phone and/or skype. We will determine a working schedule and milestones for completion of your website. Once we have agreed to a specific theme, colors and graphics, services are limited up to 3 revisions to the overall design. If you need more work than originally agreed upon or want to totally change the creative design direction, we will submit to you an additional quote.
We will do our part to make sure our website services are performed in a timely manner. It is the customer's responsibility to also respond on schedule or to inform us if there is going to be a schedule delay different from what we both agreed at the beginning of the project.
Payment for Services
To initiate services, we require a non-refundable50% Deposit payment, payable via PayPal. The Balance is due upon customer's approval of all requested services.
While it is our ultimate goal that each client is satisfied with all the website services, if a client is not satisfied with a specific service, we reserve the right to try to fix and make right that service to the customer's satisfaction. If the customer's is still not satisfied with a specific service, a partial refund for that service will be considered on an individual basis.
